Privacy Policy

Who We Are

Line Bros LLC ("Line Bros," "we," "us," or "our") is a licensed telecommunications and utility service provider headquartered in the United States. Our website is located at https://linebros.com.

As a telecom and utility operator, we are subject to federal and state regulations governing the collection and use of customer data, including rules issued by the Federal Communications Commission (FCC), the Federal Trade Commission (FTC), applicable state public utility commissions (PUCs), and consumer privacy statutes such as the California Consumer Privacy Act (CCPA). This Privacy Policy applies to all services we offer, both online and offline.

For privacy-related inquiries, contact our Privacy Officer at privacy@linebros.com.

Data We Collect

We collect personal information in the following categories, depending on how you interact with us:

Website Comments

When you leave a comment on our website, we collect the data shown in the comment form (name, email, website URL), your IP address, and your browser user agent string for spam detection. A hashed (anonymized) version of your email may be sent to the Gravatar service to check whether you use it; Gravatar's own privacy policy is available at automattic.com/privacy. Approved comments and associated profile pictures are visible to the public.

Media Uploads

If you upload images to our website, please remove embedded location metadata (EXIF GPS data) before doing so. Visitors may download images and extract any embedded location data we have not stripped.

Customer Proprietary Network Information (CPNI) & Telecom-Specific Data

What Is CPNI?

CPNI is information related to the telecom services you purchase from us, including: the quantity, technical configuration, type, and destination of calls you make; the amount and type of data you use; and information contained in your bills. CPNI does not include your name, address, or telephone number.

How We Use CPNI

We use your CPNI only as permitted by federal law, including to:

• Provision, maintain, repair, and bill for your telecom services;
• Protect you and other subscribers from fraud, theft of service, and unauthorized access;
• Respond to emergency services or lawful government requests;
• Market additional services in the same service category you already subscribe to (e.g., offering an upgraded data plan to a current data subscriber), subject to your opt-out right below.

Your CPNI Opt-Out Right

You have the right to restrict our use of your CPNI for marketing purposes beyond your existing service type. To opt out, email privacy@linebros.com with the subject line "CPNI Opt-Out" or call our customer support line. Your opt-out will be honored within 30 days and remains effective until you affirmatively rescind it.

Call Recording Disclosure

Certain support and sales calls may be recorded for quality assurance, training, or dispute resolution. Where required by law, we will announce recording at the start of the call. Recorded calls are stored securely and accessible only to authorized personnel.

Law Enforcement & Emergency Requests

We may disclose subscriber data and call records to law enforcement agencies pursuant to valid legal process (subpoena, court order, or warrant) or in exigent circumstances involving imminent risk to life. We will notify affected customers of such disclosures to the extent permitted by law.

Utility Service Data

Where Line Bros LLC provides electric, gas, water, or other utility services, we collect and process utility consumption data including meter readings, interval usage data, outage information, and service restoration records. This data is used to:

• Calculate and issue accurate bills;
• Detect meter tampering or theft of service;
• Plan infrastructure maintenance and grid reliability;
• Comply with state PUC reporting requirements;
• Offer energy efficiency programs and demand-response initiatives (with your consent).

Smart Meter & Interval Data

If your premises are equipped with an advanced metering infrastructure (AMI / "smart meter") device, we collect interval usage data (typically at 15-minute or hourly intervals). This granular data may reveal household activity patterns. We implement heightened protections for interval data and will not share it with third parties except: (a) as required by your state PUC; (b) to support demand-response programs you have enrolled in; or (c) with your explicit written consent.

How We Use Your Data

We process your personal information for the following purposes and legal bases:

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and support our marketing activities. By continuing to use our website, you consent to non-essential cookies in accordance with your browser or cookie-consent preferences.

Types of Cookies We Use

You can manage or withdraw cookie consent at any time through your browser settings or our cookie preference center. Note that disabling strictly necessary cookies may affect site functionality.

We may also use pixel tags, web beacons, and session-replay tools in anonymized form to improve our website. No full session recordings containing personally identifiable information are retained.

Who We Share Your Data With

We do not sell your personal information. We share data only in the following limited circumstances:

• Service Providers & Subcontractors: Companies that help us operate our network, process billing, provide customer support, or run our website (e.g., payment processors, cloud hosting providers). All such providers are bound by data processing agreements that restrict their use of your data.
• Regulatory Authorities: Federal and state regulators (FCC, FTC, state PUCs) as required to fulfill our licensing and reporting obligations.
• Law Enforcement: In response to valid legal process or emergency situations as described in Section 3.
• Emergency Services: Your location and account data may be shared with 911 emergency services where technically necessary.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity. We will notify you before your data becomes subject to a different privacy policy.
• With Your Consent: We share data for any other purpose only with your explicit prior consent.

Data Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold, including:

• Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256);
• Role-based access controls and least-privilege principles for employee access;
• Multi-factor authentication on all administrative systems;
• Regular vulnerability assessments and penetration testing;
• Incident response and breach notification procedures compliant with applicable state breach-notification laws and FCC notification requirements.

In the event of a data breach that is reasonably likely to harm you, we will notify affected customers and applicable regulators within the timeframes required by law (typically 30–72 hours to regulators; promptly to consumers).

No system is completely secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorized access to your account.

Data Retention

We retain personal information for the period necessary to fulfill the purpose for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following minimum periods apply:

When retention periods expire, data is securely deleted or irreversibly anonymized. Users who register on our website may view, edit, or delete their profile data at any time by contacting us, subject to legally mandated retention requirements.

Your Privacy Rights

Depending on your location and applicable law, you have some or all of the following rights:

• Access: Request a copy of the personal data we hold about you, including an exportable file of data you have provided to us.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your personal data, subject to our legal retention obligations and legitimate operational needs.
• Restriction: Request that we limit how we process your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format and, where technically feasible, have it transferred to another provider.
• Opt-Out of Marketing: Unsubscribe from commercial emails at any time using the link in each message, or email us. CPNI opt-out is described in Section 3.
• Non-Discrimination: We will not deny service, charge different prices, or provide a different quality of service because you exercised a privacy right.

To exercise any of these rights, submit a request to privacy@linebros.com. We may need to verify your identity before processing your request. We will respond within 45 days; complex requests may require an additional 45-day extension, of which we will notify you.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you additional rights. In the past 12 months, Line Bros LLC has collected personal information in the categories described in Section 2. We have not sold and do not sell your personal information to third parties.

Your California-specific rights include:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the business purposes for collection, and the categories of third parties with whom it is shared.
• Right to Delete: Request deletion of personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising. No opt-out is required, but you may submit a "Do Not Sell or Share" request to confirm.
• Right to Limit Use of Sensitive Personal Information: Where we collect sensitive personal information (e.g., precise geolocation, financial account details), you may limit its use to that strictly necessary to provide services.
• Right to Non-Discrimination: Exercising your CCPA rights will not result in denial of service or differential pricing.

To submit a CCPA request, email privacy@linebros.com with the subject line "California Privacy Request" or call our dedicated privacy line. We will verify your identity and respond within 45 days.

Authorized agents may submit requests on your behalf; we will require written proof of authorization and may verify your identity directly with you.

Telephone Consumer Protection Act (TCPA)

Line Bros LLC complies with the Telephone Consumer Protection Act (47 U.S.C. § 227) and FCC implementing regulations. We will not contact you via automated telephone dialing systems, pre-recorded voice messages, or text/SMS messages for marketing purposes without your prior express written consent.

You may revoke your consent to receive marketing calls or texts at any time by replying STOP to any text message we send you, calling our customer support line, or emailing privacy@linebros.com. Transactional and service-related messages (e.g., outage alerts, appointment reminders, billing notifications) are exempt from TCPA marketing consent requirements and will continue to be sent as needed to service your account.

We honor the National Do Not Call Registry. If your number is registered on the DNC list, we will not make unsolicited marketing calls to that number.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at privacy@linebros.com and we will promptly delete it in accordance with the Children's Online Privacy Protection Act (COPPA).

Customers seeking telecom or utility service for a household with minors should note that account-holder consent covers in-home network and consumption data generated by all household members.

Embedded Content & Third-Party Links

Pages on our website may contain embedded content (videos, maps, social media widgets, etc.) served by third-party platforms. Embedded content behaves as if you had visited the originating website directly; those platforms may set cookies, collect data, and track your interactions according to their own privacy policies — particularly if you are logged into those platforms.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Spam Detection

Visitor comments may be checked through an automated spam-detection service (e.g., Akismet). Submitted comment data may be sent to that service's servers for analysis. Approved comments are retained on our website indefinitely, subject to your deletion request.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

For material changes, we will provide prominent notice on our website and, where we have your contact information, notify you via email or bill message at least 30 days before the change takes effect. Your continued use of our services after the effective date constitutes acceptance of the revised policy.

Prior versions of this policy are available upon request by contacting privacy@linebros.com.

Frequently Asked Questions About Your Privacy

These answers are designed to give you clear, direct responses to the questions we hear most often.

Contact Our Privacy Team

For privacy-related questions, requests, or complaints, please reach out using any of the methods below. We aim to respond to all inquiries within 10 business days.